Privacy Policy
This Privacy Policy explains how HomeCent collects, uses, stores and shares personal information when customers visit our website or place an order.
1. Business Identity
HomeCent is the customer-facing store brand operated by ANITA JAIN, proprietor of NAVKAR TEXTILES.
Website: https://thehomecent.com
2. Information We Collect
Depending on how you use our website, we may collect:
- Name and contact details, including phone number and email address.
- Billing and delivery address.
- Order details and transaction-related information.
- Information provided through customer enquiries or feedback.
- Technical information such as IP address, browser information, cookies and website usage data.
Payment information may be processed by the payment provider used for the transaction.
3. How We Use Information
We may use personal information to:
- Process, confirm and deliver orders.
- Communicate order status and delivery updates.
- Respond to customer enquiries.
- Manage cancellations, returns, replacements and refunds.
- Maintain transaction and business records.
- Improve website functionality and customer experience.
- Detect fraud and protect the website.
- Send promotional communications where permitted by applicable law.
- Meet legal and regulatory obligations.
4. Third-Party Sharing and Service Providers
We may share the information needed to operate our store with relevant service-provider categories, including:
- Payment providers: transaction processing, payment verification and refunds.
- Courier and logistics partners: shipment booking and delivery, using the customer's name, address, phone number and order details.
- Website hosting and technology providers: website hosting, security and maintenance.
- Analytics providers: website performance and usage analysis where such tools are enabled.
- Customer-support providers: management of enquiries and order-related communications.
- Marketing providers: campaign measurement or permitted promotional communications where these services are used.
We share information only as reasonably necessary for the relevant service, subject to applicable legal requirements and our arrangements with service providers.
We do not sell or rent personal information for third-party use. This statement should be retained only if it accurately reflects the business's actual data practices.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies for website functionality, preferences, analytics or marketing where enabled. Customers can manage cookies through their browser settings, although disabling certain cookies may affect website features.
6. Data Retention and Deletion
We retain personal information for as long as reasonably necessary to fulfil orders, provide support, maintain business records, address disputes, protect against fraud and meet applicable legal obligations.
When information is no longer required, we take reasonable steps to delete it or make it no longer identifiable, subject to applicable retention requirements.
7. Information Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure. However, no electronic storage or transmission method can be guaranteed to be completely secure.
8. Customer Requests
Customers may contact us to raise a privacy concern or request access to, correction of or deletion of personal information, subject to applicable law and legitimate record-retention requirements.
9. Changes to This Policy
We may update this Privacy Policy when our practices or legal requirements change. The latest version will be published on this page.
10. Contact Us
HomeCent
Operated by ANITA JAIN, proprietor of NAVKAR TEXTILES
Email: info@navkartextiles.com
Phone: +91 9589916161
WhatsApp: +91 9755316161
Support Hours: Monday–Saturday, 10 AM–6 PM
Business Address: 339, Shivaji Nagar, Indore, Madhya Pradesh – 452003, India.